waste^(1/0)

Flowcharts expose waste

My first insight, that process maps are primarily to make processes more efficient and not to document them leads naturally into this - flowcharts which identify all non-value-adding activity are most valuable in illuminating inefficiencies. An initial draft of a flowchart that describes one’s own work process is likely to miss waste. Users don’t naturally think of a wait they’re familiar with as a non-value-adding activity that might be removed or shortened.…